If you are new in the export business and are looking for an experienced freight forwarder to serve your shipping requirements, know that there will be tons of freight forwarding service companies which will offer heaven and earth to earn your business. There is fierce competition in the freight forwarding industry, which is why you need to be able to separate the most reliable company from the mediocre ones. To help you make the distinction, below are key attributes that you need to look for in a reputable freight forwarding service company:
Problem-Solver
A reliable freight forwarding company should offer the right solutions to your shipping problems. Their attitude should be focused on finding ways on how to translate your vision into reality rather than on mere complaining. Instead of insisting on services that may not fit your requirements to the letter, they would be willing to make the necessary adjustments as they are competent and expert in any type of shipment.
Organized and Detailed
Keep in mind that you will be entrusting your precious goods to the freight company you will be dealing with. Moving your products from one location to the next requires attention to detail and skills in documentation procedure especially since you are involved in the export business. Given the nature of the work, you need the freight forwarding company to be highly organized and dedicated. You can tell if they exhibit these qualities by how they deal with you if they can readily answer your questions, provide all the information that you require without having to remind them, and treat you with respect and importance.
Concern for Your Business
A reputable and experienced freight forwarder is focused not only on providing a good service but in ensuring that all your business requirements are met and more. The company should treat you as a partner and as such, would be willing to go the extra mile to provide you with the service that you need even if you are not asking for it. How can you tell if the freight forwarder has this quality? Honesty in prices would be a good indicator and their enthusiasm in suggesting solutions that will make the shipping process more efficient and effective.
The qualities above are just some of the things that set the best and established freight forwarding service company apart from the rest. Look for these qualities to ensure a smooth and pleasant experience and to find a reliable freight forwarding partner for your export business.