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Developing Freight Brokering Skills

29 Aug 2013

Brokers and agents are among the key players of the freight industry. Shippers and transport carriers are extremely reliant in routine on these liaisons. Freight brokering is one of the most rewarding career choices in a billion dollar industry. Economic slowdowns or any such situations can never hamper the business prospects of brokerage professionals. Apart from obtaining necessary licenses, bonds, insurances and knowledge, there are some important skills that can add a competitive edge to your broker profile. Learn what skills can be attained from a freight broker training program.


You will be communicating with clients, both shippers and carriers, most of the times on the phone and sometimes face-to-face. Putting it in other words, you will be a part of a team whose main intention will be the successful transport of goods. Communication is the key to bond with other team members that would include shippers, motor carriers, freight forwarders, import-export brokers and others. Only a good communicator can expect to form long-term associations that ultimately keep the business growing.

Use of Technology

Computers and laptops are among the biggest tools required for the effective working of a freight business. As a broker, you must be proficient in creating letters and forms, maintaining databases and digital records and working on spreadsheets. Get trained to use accounting software and other similar tools to handle your work like a professional. Learning the use of internet and online search engines can only help you find new clients on a regular basis.

Customer Dealing

Different shippers may visit you with diverse needs and expectations. Some might be willing to save on truck freight shipping, while other might be more focused on obtaining the experienced carrier services. You need to be skillful in entertaining each of these needs. Remember that every single opportunity coming your way during the initial days will help you build a stronghold in the industry. This can be achieved by learning the exact customer dealing skills which include:

  • How to determine price quotes for clients with diverse requirements?
  • How to negotiate with the clients to overcome the common budget constraints?
  • How to prioritize different orders at the same time?
  • How to maintain cordial relationships apart from business associations?
  • How to handle negative feedbacks and convert them into learning lessons?

Organization and Management

With each passing day, your freight brokering business may start getting complex. To sail smoothly, you must be prepared with the skills to organize and manage different aspects. For example:

  • How to handle bulks of customer enquiries and calls?
  • How to be efficient in scheduling and time management to offer quick responses?
  • How to keep the increasing paperwork in order?
  • How to manage cash flows and payments?
  • How to keep your employees involved in the activities?

In addition, a training program can also be useful in learning how to utilize industrial resources and how to build strong business networks. To be successful in the trade, you need to master these skills, especially considering the fact that you would be surrounded by competent competitors.